Problem
Support teams need to move from intake to useful replies without losing review control.
Portfolio
Full-stack product
SupportPilot AI
An AI support operations system for ticket intake, triage, reply drafting, knowledge base search, routing, and analytics.
Automation
The system creates tickets, classifies priority and risk, drafts replies, pulls knowledge context, routes work, and keeps a human approval step.
Output
The team gets triaged tickets, draft replies, knowledge context, and approval control before any risky response is sent.
Build details
Tools and proof points.
Next.jsFastAPISQLAlchemySQLitePostgresJWTRecharts
Highlights
- AI triage, draft replies, owner suggestions, and human approval flow
- Knowledge base search with citations, customer history, notes, and timeline
- Admin roles, analytics, alerts, webhook intake, and deployment plan for free tiers